Find below all the FAQ’s
Q: How will my purchase be delivered?
Both size and weight of your online purchase are factors that help us determine the most efficient delivery method.
Standard Shipping – We ship smaller, lighter items via courier or mail (e.g. TCS – Leopard) you’ll receive notification as soon as the order ships. Items may require assembly.
In-Home Delivery – Fink.pk will deliver larger items one of two ways:
Karachi Only: Directly from our warehouse to your door step.
Out Side Karachi: By a Courier Service or other reliable transport service like Daewoo Bus Service etc.
Q: How will my order arrive?
After you place your order, will be contacted (typically within one business day) to schedule your product delivery time. To carry out your shipment we need 5-7 business days (not including weekends and holidays).
Please arrange for an adult to be present when the truck arrives. We understand timing is important, so if you need to reschedule the date, contact the delivery provider as soon as possible at the phone number listed in your order confirmation. We request a 48-hour notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is home when the delivery team arrives. If delivery does not take place within 30 days of the original scheduled delivery date, the order may be treated as a canceled order.
Q: What items qualify for Free Shipping?
Free shipping applies to all items throughout Pakistan. We deliver in all the major cities of Pakistan. Additional amount may be charged for small town or villages.
Q: Is rush delivery available?
Your order is important to us. We begin preparing your products for delivery as soon as the order is received. Delivery times may vary if products are produced after receiving your order or if the products are in stock. Estimated Standard Shipping and In-Home Delivery time frames are provided when you select and place items into your cart. To check if we are able to expedite your order, please contact the firstname.lastname@example.org or call 0311-2003000.
Q: What if I receive a wrong order or item?
If incorrect items are delivered or your order is incomplete, contact us and we will make it right. Call Customer Care at 0311-2003000 Monday through Saturday, 9 a.m. to 9 p.m. or email us at email@example.com
Q: How do I measure for fit & ease of delivery?
To avoid delivery day disappointments, measure the area you plan to place your new furniture in, as well as the furniture you have selected to purchase, before placing your order. Also measure any doorways (height and width) through which the furniture must pass to get to its final position in your home. Identify any delivery obstacles – is there enough ceiling clearance? Will the furniture clear the stairway or elevator? Can the piece be maneuvered around any right angles? Because of our commitment to providing you with outstanding customer service, as safely and efficiently as possible, delivery personnel are unable to hoist furniture or carry furniture up more than 2 flights of stairs. An elevator must be available for deliveries to the 2nd floor and above.
Q: How should I prepare for delivery day?
In preparation for your delivery, remove pictures, accessories, etc. from the walls to prevent damage. Also ensure that the area where you would like your furniture placed is free and clear of any items that may obstruct the passageway. Please secure your pets, furniture pieces can be large and heavy and we do not want anything to happen by accident. The delivery team will place the furniture in your room of choice. Our delivery teams are not permitted to move your existing furniture, electronics, or other household belongings and cannot set up lamps, hang pictures or mirrors on walls, or make electrical connections for entertainment units.
Q: Can the delivery team take away my existing furniture?
Unfortunately, we cannot. However, our delivery team will help you out and remove the furniture at additional charge.
Payment can be done in the following manners:
1. COD (Cash On Delivery Items less than Rs.10, 000 and small in Size and less in Weight)
2. Personnel Cheque are acceptable
Upon Clearance of your cheque we will schedule your item for production and delivery.
3. Bank Transfer in our Company Account
Account Title: Furniture Factory
A/C # : 01-02-54-20311-714-113733
IBAN #: PK40SUMB0254027140113733
4. Karachi Only (Cash Collection at your door step)
Cash Collection facility is available for Karachi Residents only. Arrange an appointment with our representative by calling on 0311-2003000. Please don’t forget to get your receipt.
5. No order will be processed until 50% Advance payment is done. Remaining balance payments need to be settled before the delivery .